Test Data Privacy Premium Guardian Services
Business Challenge
Companies demand their IT organizations deliver reliable, high-performing services that are aligned with business objectives and meet or exceed committed budgets and timelines. To meet this challenge, many organizations have invested in Compuware Test Data Privacy. In today's economic climate, however, companies may not have the personnel or expertise to help derive the maximum benefit.
Solution
To ensure that Test Data Privacy customers get the maximum value from their technology investment, Compuware provides Test Data Privacy Premium Guardian Services. Premium Guardian Services offers skilled resources to enable IT organizations to effectively maintain the full suite of functionality offered in the Test Data Privacy solution in a cost-effective manner. Highly skilled professionals trained in Compuware's technology will provide ongoing support and optimal use.
These solution professionals will:
- perform day-to-day maintenance of the Test Data Privacy products including set-up, configuration updates and patch management
- maintain and enhance Disguise Rules to meet ongoing needs of the organization
- assist client staff in troubleshooting and root cause diagnosis of application issues
- provide functionality support
- assist or perform updates to the Test Data Privacy software with any necessary service packs and maintain accurate deployment documentation with Compuware Technical Support.